Ticketek Australia hit by cyber security breach
Written by admin on May 31, 2024
Ticketek Australia has confirmed some of its customers may have had their personal details exposed in a “cyber incident”.
The ticketing company released a statement on its website on Friday afternoon, explaining that the information – which includes names, dates of birth and email addresses – had been stored in a cloud-based platform, which was managed by a “reputable, global third-party supplier”.
“The available evidence at this time indicates that, from a privacy perspective, customer names, dates of birth and email addresses may have been impacted,” the statement said.
However, Ticketek insisted the “cyber incident” had not resulted in any customer accounts or payment details being “compromised”.
“Ticketek has secure encryption methods in place for all passwords and no Ticketek customer account has been compromised,” it said.
“Additionally, Ticketek utilises secure encryption methods for online payments and uses a separate system to process online payments, which has not been impacted. Ticketek does not hold identity documents for its customers.
“Since our third-party supplier brought this to our attention, over the past few days we have worked diligently to put every resource into completing an investigation so that we can communicate with customers who may have been impacted, and other stakeholders, as quickly as possible.”
The ticketing giant has now “commenced notifying those customers who may have been impacted”, adding an apology for “any concern that this news may cause.”
Ticketek also warned its customers to “remain vigiliant for potential phishig emails” and other scam communications as a “precaution”.
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The Australian Cyber Security Centre has been notified of the incident.
It comes just days after dark web group Shiny Hunters claimed to have hacked hundreds of millions of customer details from Ticketmaster and Live Nation.
The group is trying to sell the information for $US500,000 on the dark web, which they said has 1.3 terabytes of customer data, including names, addresses, contact details, credit card information, ticket orders, credit card details and fraud information.
